Privacy notice

This notice explains what happens to personal information you give us through this website or by phone.

What we collect

When you send an enquiry we collect your name, business name, phone number, email address, site postcode and any details you include in your message.

Why we use it

To reply to your enquiry, arrange a site visit and send a quote. Our lawful basis is legitimate interest in responding to a request you have made. We don't use your details for unrelated marketing, and we don't sell them.

Who handles it

Enquiry forms are delivered to us by email through Web3Forms, a form-processing service. Our website is hosted on Cloudflare. Both act as data processors on our behalf.

How long we keep it

Enquiries that don't become contracts are deleted after 12 months. Customer records are kept for six years after a contract ends, for tax and legal purposes.

Your rights

You can ask to see, correct or delete the information we hold about you by emailing hello@norwichcommercialcleaning.co.uk. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

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